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Frequently Asked Questions
Find answers to common questions below.
No. Sunpak Heaters should never be recessed or inside a soffit. If you need to recess a heater into the ceiling, electric infrared radiant heaters are best.
The Sunpak Heater Manual shows the proper clearances needed from ceiling or wall, including distance to combustibles. Please follow download the Sunpak Heater Manual at www.SunpakHeating.com under our Resources section.
For a single heater, any brand transformer with the following specifications will work: 24 VAC – 20VA (minimum). Each heater requires 20VA, so if you're using two heaters, the transformer should be 40VA. For five heaters, you'll need a 100VA transformer, and so on.
We provide a 24V – 40VA transformer with each heater. TSR units are 120V and come with a built-in DC transformer in the wall plug.
Yes, all Sunpak Heaters come with the required mounting kits and transformers.
Yes. Reach out to us at www.SunpakHeating.com for details on the parts you'll need and the process for converting.
Yes, SunpakHeating.com is affiliated with the west coast distribitor for all Infrared Dynamics (Sunpak and Sunglo) products. We are well stocked and ship daily.
Yes, at SunpakHeating.com we ship from Irvine, CA, via UPS. For larger orders, we may opt to ship freight, but smaller orders of a few heaters will typically be shipped via UPS, taking anywhere from 1 day to 5 days depending on your location.
Absolutely. SunpakHeating.com has been in business since the year 2000 and partnered with our westcoast distributor we have a team that has take care of Sunpak customers for over 50 years. Just reach out to us at 1-800-546-9769 for any need.
No, however, you may hire any experienced contractor with expertise in gas piping and electrical work. We're happy to collaborate with you or your contractor on the design.
Yes. Are Sunpak Heaters offered in both Natural Gas and Propane.
Sunpak heaters are mounted up and out of the way. There are advantages to clearing the floor area for more tables, chairs and standing areas when heaters are mounted above. Mounting above also allows for easier piping of gas, wiring, etc.
If your location is near water, we recommend the stainless steel versions of Sunpak heaters. Powder coated black painted offers some level of corrosion resistance however stainless steel is not only visually appealing but also highly resistant to corrosion.
Sunpak heaters, depending on the model, will cover an area of up to 10 x 10 feet. They may be mounted on the wall or ceiling, mounted at an angle. Download the Sunpak Heater Product Manual for more details, or reach out to us an SunpakHeating.com for our recommendations.
We recommend using a wall switch, timer, or TSH controller for the two-stage units. In most restaurants, heaters are grouped in sets of two or three and controlled by a single switch.
Yes, we stock all Sunpak parts and accessories. We may not have all parts listed on our website so please reach out to us at 800-546-9769 if you need help finding a part.
Sunpak Heater servicing and repair should be done by licensed professionals. Reach out to your local HVAC or Plumbing repair service for assistance. SunpakHeating.com is always available for troubleshooting prior to hiring onsite help.
Yes, SunpakHeating.com has been retailing Sunpak Heaters since the year 2000. We offer quantity discounts as well as trade pricing for contractors. Just reach out to us at 1-800-546-9769 for assistance.
Possibly, but not recommended for anyone who is not licensed as a HVAC contractor, as the installation will require plumbing and electrical expertise.
A typical S34 Sunpak patio heater will cover up to a 10 x 10 ft area. For a 20 x 30 ft patio, six heaters would be needed. Sunpak heaters heat with infrared heat, heating people and objects, so it's important to place the heaters within the areas that people will be standing or sitting.
Coverage can vary depending on the climate. If you are unsure, please reach out to us at 1-800-546-9769.